Vehicle Tracking - Support & FAQ

This is where iTrack Live can help your fleet management business to expand and flourish. With our continued support solution services on offer, we have all the answers to your Frequently Asked Questions. Please send us your queries and a support administrator will respond within 24 hours. If you are an existing customer with a specific vehicle tracking query, then please email us at tech@itracklive.co.za. For all other queries, please read our tips below:

Q: What is the difference between the price plans? Is the product different?
A: Regardless of which price plan you choose, the product remains the same. Our pricing plans offer you greater flexibility with regards to your cash-flow. You may also optionally subscribe to our recovery service for an additional monthly fee.

Q: What is the difference between this system and others?
A: The iTrack Live fleet management solution provides 90% of the features you would use for half the price, and our system is web-based, therefore you can track your vehicles from anywhere in the world. There is no contract, as you pay month-to-month. iTrack Live is the easiest to use fleet management solution in South Africa. We pride ourselves in our service delivery and commitment to constant innovation - if there’s a feature that our vehicle tracking and fleet management system lacks that you want for your business, we’ll work hard to implement it for you.

Q: Where can you do installations?
A: We perform installations at your premises at no additional cost. We can do installations in all the major centres in South Africa. More outlying areas may incur a callout fee. Contact us for a quotation to compare costs.

Q: When can you do an installation? How long does it take?
A: We can typically do same-day or next-day installations in major cities, but it will depend on stock levels, as well as how busy your particular installation centre is. Installations of our vehicle tracking equipment typically take about 30 minutes. We can do installations after hours or on weekends at no extra cost.

Q: Do I get all the features described on the website as part of my monthly fee?
A: Yes, your monthly fee covers all the features seen on the iTrack Live website. Unlimited use of all of the vehicle tracking and fleet management features are included with this price. The only exception is SMS alerts for which we charge R1 per SMS sent. This is a feature you would have to enable and it is clearly explained to you when you do this.

Q: Are there any additional costs for this vehicle tracking system?
A: See above.

Q: I just want a vehicle tracking device for insurance. Should I choose iTrack Live?
A: The iTrack Live product is a fleet management solution, which means we do a lot more than just recover your vehicle if it is stolen. We can show you on a map where your vehicle has been, what speeds it has been driving at and where it has parked. iTrack Live does not offer a 'recovery only' product, so if you do not need the car tracking and fleet management features we offer as standard, you may find that we are not as competitive in price.

Q: How many vehicles do I need to have in my fleet to get a discount?
A: Discounts are given for fleets with three or more vehicles. As your fleet expands, we will offer you further discounts on new purchases. Contact us for a quotation to compare prices and options.

Q: Are the vehicle movements constantly recorded? How long do you keep records of my vehicles' movements?
A: The past activities of your vehicles are stored on our servers for more than three months, at a 15 second resolution, allowing you to see everything that has happened since then. We guarantee three months of historical positioning but typically never delete your data.

Q: How often does the site update with the vehicle's location?
A: The system is real-time tracking and updates every 15 seconds.

Q: Where is the unit installed? Will the driver or a thief be able to remove it easily?
A: The unit is installed in a way that makes it difficult to find. As each vehicle is different, our installers will find a hidden position that works in your vehicle. There are no long antennas that can be traced back to the tracking device.

Q: Do you install in motorbikes?
A: Unfortunately we do not install in motorbikes.

Q: Where does the iTrack Live product come from, is it imported?
A: The iTrack Live product has been designed and commercialised entirely in-house in South Africa. We do not employ any third party hardware and because we control our product completely, it makes us flexible enough to customise our product to our clients' specifications. All manufacturing of our vehicle tracking devices is performed in South Africa to the highest quality standards.